Have been with this company for too damn long and have had a wide array of problems over the years. My connection used to drop completely on a regular basis requiring a manual reset of the router. This problem continued for a while but seemed to get better in the last year... until about one month ago.
Speeds have been dropping since. They gave me a replacement router which has been performing worse than the one which was at least 5 years old. I regularly have to deal with speeds which are 250 times worse than what is being paid for. That is not an exaggeration either, literally 250 times worse. Ping is often incredibly high meaning going near an on-line video game is something that I cannot even consider any more, and streaming YouTube videos has become a chore rather than a form of entertainment.
On top of all this, their customer support team have been fairly useless: they take forever to respond to emails, they respond to tweets quickly... but there tweets consist of "fill out this form so we can email you", they are very blunt and rude over the phone, and they leave you praying that Odin rides down to earth on his eight legged horse to batter you in the face with his spear. (Not a euphemism).
Would love to leave the service but can't as they force you to pay a large fee for every month left on the contract.
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