Terri Henry´s profile

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Customer Service - I doubt they could spell it !!

I ordered a new bed online from Argos on 22nd of May, I paid for it in full on my card and didn't give it any more thought until I came home the evening before delivery was due over a week later. I found a message on my ansaphone saying that due to a stock issue my bed would not be getting delivered tomorrow.

As I was due to go into hospital the day after delivery of the bed was due to have major surgery. I would now have no bed to sleep in when I came out of hospital and I would not be in a position to assemble one then, I was in a bad position, thanks to the incompetence of their logistics/buying/planning departments.

When I rang them the Customer Service (and I use that term very loosely) clerk was just about as unhelpful, couldn't care less and unapologetic as they could be. I do understand that they might be depressed when working for such a slack company and having to take phone calls like mine all day.

I have requested a full refund to my card and done what I should have done in the first place ORDERED ONE FROM AMAZON !!!!!!!

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Terri Henry
United States