Customer service = terrible
Systems = terrible
compensation = terrible
I CAN NOT RECOMMEND LOWCOSTHOLIDAYS ENOUGH - UK CALL CENTRES AND EXCELLENT SERVICE - SWITCH YOU WON'T REGRET IT!
I first booked a holiday with Expedia 3 years ago to L.A. and I had problems when they charged my credit card and debit card (saying the former had failed so I paid again). I was charged by my bank interest on the expensive holiday until it was all sorted. The 6 weeks it carried on was very stressful and instead of sending me compensation for the bank charges they sent me £150 voucher for Expedia - who I would never go with again! Suffice to say I never used it.
3 years later and I messed up and stupidly thought it might be a one off (from looking at other online reviews I can see it is not!). I got sent an email to say I needed to add baggage to my flight (already done) I emailed three times (no response), I then called the customer service (call centre in India, very, very rude and unhelpful). They told me I needed to speak to Easyjet. I explained I had paid expedia and booked through them so I needed them to look into.
The holiday was very expensive and adding baggage is only £30 per person, you'd think they would say so sorry about this. We've called easyjet and modified your booking and you'll get an email confirmation later today.
Instead all I've had is an email from easyjet - again saying I have no baggage. I will now have to email them direct.
They make what should be something to look forward to really stressful. Don't book with them. For the sake of £100-200 use someone else. Hate to say it but when you have a UK call centre they listen to the problem and sort it for you.
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