We got the call to go and collect my ring. When we got there (it's a long drive) we found that my ring had been made the complete wrong size. When they'd taken the order originally they hadn't written down the size and instead of phoning to ask they just guessed! It was far too small! I'm a O and it was J. They initially offered to resize it there and then which we were not happy about. We'd have lost quality making it so much bigger. Then they offered to give me the one from the shop floor, which everyone would have tried on. I wasn't happy so they did agree to make a new one and post it to me when it was ready, free of charge.
We had intended to order my fiance's ring that day too but after this experience we actually went to another jewellers who managed to make his ring on time and perfectly. We were given his with a valuation certificate, photo etc. Mine from Marlows just came in a box without even a cope of the receipt. And mine was mich more expensive.
Really disappointed and has made what should have been a lovely experience that little bit less special.
The ring is beautiful but I think everytime I look at it I'll feel that twang of disappointment.
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