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i am not happy with my advisor at payplan

I am really happy with payplan until they changed my advisor. I thought they could contact my creditors and sort things out, which they have done in the past but the advisor now says she cannot speak to a creditor and I am being harassed by a creditor. Can I change my advisor back to the previous one I had if that's possible? I was going to reply on payplan but my advisor gets all the mail I send.

James Lowe found this review useful

31 May 2013

Reply from Payplan


I am sorry to hear of your dissatisfaction and the current issues with your new adviser.

If you contact me directly with your details I will then pass on your query to the relevant senior manager who will be able to help.

My e-mail address is:

Kind regards,


Payplan representative

Sugar Cane´s profile

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Sugar Cane
United Kingdom