Louise Carolyn Botterill´s profile

Reviews (1)

Villa Plus

nice villa happy with booking customer service could improve slightly

this was our first holiday with villa plus and actually our first time staying in a villa. The villa was clean and like the pictures on the website. The keys were easy to locate on arrival. We had a welcome pack and the villa manual was very useful. The location was good and the pool was maintained and maids visiting twice during the week.
There were only a few minor issues but they did not ruin the holiday and I would still consider booking with Villa Plus in the future.
issues were: as we had to be out by 10am on leaving day and flight was not until 23.15 that night we needed to store our luggage somewhere - I called the office from the number in the manual and was told we could store the luggage there in their office - however, we were in Alcudia and the office was in Puerto pollensa - we were advised to take a taxi - however this would have been difficult with five people and suitcases. - Luckily in the manual it listed a nearby bar which offered this service which I did not notice at first as it was on the next page so we used them which was really good but the lady at the office could have told me that.

other issues were one of the bedroom lamps had no bulb -- also the sofa cushions needed washing as there appeared to be spots of milk all over them.

Louise Carolyn Botterill´s profile

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Louise Carolyn Botterill
Paignton, United Kingdom