Last Thursday (5/9/13) I went into my local Santander branch to decide what to do with a bond that had matured. I already knew I wanted it to go into another 2 year fixed rate bond, and this time the interest offered on that was 1.7%, while a 1 year one had 0.5%. The pushy employee started trying to convince me to take out a 123 account, but it has all these catches that would mean I was ineligible and would lose money, not earn any! Today (111/9/13) I came home to find the bond certificate had been delivered in the post. When I opened it I got the shock of my life, as my money had been put into a 1 year bond with only 0.5% interest! If they do not let me put it into a 2 year bond as this was their mistake I will be contacting the FSA and moving my money to another bank. TSB are much more friendly and they don't try to sell students accounts that obviously are no good for them.
Jon found this review useful
My younger brother's laptop has broken, so he called Tesco (where he bought it and it is insured) to arrange for it to be picked up and repaired. They called me back asking which address they wanted me to have it delivered to, and I told them to deliver it to my gran's as we were looking after her that day as we do most weekdays. The person on the phone said that's fine and would pass it on to DPD. I gave them my mobile number so they could text me with an available timeslot, and received one the following morning telling me it would be picked up between 10.40 and 11.40, so my brother waited patiently for them, but no one showed. We gave it a further 2 hours, so he called Tesco, but they were useless and put him through to Dell who just tried selling him something, so he hung up. I tried but they did the same thing, so I hung up and used 118 500 to reach DPD. The girl from customer services I spoke to told me after I recited my gran's address to her that it was a different address on the system, which was my home address. This meant that DPD had gone to my home address after I specifically told the person on the phone to call at my gran's address. I asked her if I could arrange for a pickup tomorrow at my gran's address again, and she said yes, but I would have to ask Tesco to arrange it. My brother managed to do so, and Tesco apologised. I did believe it was Tesco's fault at that time, as I believe it was poor communication that led to the van turning up at my home address and not my gran's. I received a text the next day (today) saying the pickup was arranged between 12.45 and 13.45, and as my brother had maths tuition to go to, I stayed in and waited. He returned at 2pm, but still no one had shown up. We waited until 4pm to see if maybe a driver had been delayed, then called DPD customer services. I asked the girl why it hadn't showed up today either, and she made up some excuse about it taking 24 hours for the address to change in their system and there was no delivery for us today. No one informed me of this yesterday, the girl on the phone yesterday told me it would be no bother as long as I contacted Tesco and got them to arrange it. I then asked if the delivery wasn't arranged, why did I get a text telling me it was? Furthermore, the girl sounded like she had a bit of an attitude and did not want to deal with me; she just wanted me off her back. She then asked if we would do it on Monday, but no one will be in, as my brother is back at school, my mum and I have work and my gran is too frail to deal with this. My brother phoned Tesco yet again, and they have "upgraded" us to get a Saturday pickup, and this time it has to be from my home address. This will be the third day in a row we have waited in (my brother is to deal with it, but wanted me there backing him up in case anything goes wrong). Two days have been wasted already, and to make matters worse, I have been lied to, as there was a delivery today, once again at the wrong address: my home address. I wish Tesco used someone else, because now I realise it is not their fault, DPD have just taken the address from our insurance policy and lied to me about delivery times, dates and addresses.
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