I recently placed an order (before Christmas) and was a bit concerned that it would not arrive before Christmas as one of the smaller items was out of stock (they emailed me).
I then phoned customer service to voice my concern, to which a very polite and helpful lady said she would take the order details, look for a possible exchange and then phone me back. At which point, needless to say, I was very doubtful at receiving a return phone call.
Low and behold 15 minutes later I get a call back, offering me 3 alternatives to the discrepancy in the order, and she also promised to send me some free items for the inconvenience.
2 days later a very carefully packaged order arrives at my door, and too my continual surprise an array of wristbands and free papers accompanied my order.
I emailed the lady to say thanks and got a far from generic email telling me how my custom was valued and appreciated.
After my initial worry, I would definitely make another purchase and would commend their customer service, taking a very personable and helpful approach to dealing with their customers.
Highly recommended, 5 Stars!!!
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