Lee Ingham´s profile

Reviews (3)

Pixmania

Fast service, Well packaged, Securely Delivered.

Purchased Sony headphones £160.
Ordering was simple, and money was saved. I checked out the reviews AFTER i had paid though, and must say i was a little disheartened by the fact everything is sent from France - this is clearly overlooked, and i would say the whole site is designed with the intention to hide this from shoppers, although im sure its there somewhere,
Despite me not having any issues, i probably wouldn't have shopped with Pixmania if id had read the reviews first, after all, IF something did go wrong its hard to deal with things when the business is not in the UK...... thankfully my order was fine.

Would i use again? If the saving was significantly more than anywhere else, and would buy will caution.

03 February 2014

Reply from Pixmania

Hello,
Thank you for your review.
I’m glad that you were happy with the ordering process and apologise if you are disappointed that your order was sent from our warehouse in France.
We try and make sure that we give the most efficient service to our customer at all times.
Please note that depending on the item, some parcels are sent from our warehouse in France.
I would like to inform you that we operate under the rights of the UK law and all of our services strictly follow these trading standards.
Please be informed that even though we have bad reviews, we also have a lot of positive feedback from our customers on several different sites and we always invite our customers to contact us as we are more than happy to help resolve any issues they may have with their order.
I invite you to contact me with your order details on emma@pixmania.com if you require any further assistance.
Kind Regards
Emma
Pixmania Mediator

juno.co.uk

BRILLIANT SERVICE

Ordered a DJ controller quite late on Friday...... delivered Saturday morning. Easy ordering, stock levels on show, easy to navigate, clear prices, excellent delivery service - which was FREE!
And to top it off, they will beat other prices.

Name Badges International

Good Quality, but WAY over priced.

Bought one name badge, was easy to follow instructions, and quality was good, but at the end of the day, its a pin badge, over £12 for badge and delivery is WAY too much. I would expect this (inc delivery) to be a £5 product MAX.
Also, the badges need to run bigger, maybe up to a 9cm x 5cm, so business details/logo's are actually readable.

04 June 2013

Reply from Name Badges International

Hi Lee,

We’re very sorry to hear that you’re not entirely happy with your buying experience. We carefully select our name badge and delivery pricing to remain extremely competitive whilst maintaining the highest quality. With all things considered, you are buying an entirely unique, one-off product to your exact specifications, it’s not just a stock item like a DVD that is taken from a shelf and put in the post. Our pricing is quantity based so the more badges you buy, the cheaper each badge becomes. This is because a large proportion of our production costs are used to create the first badge, with subsequent badges of the same design being far simpler. Our £3.95 standard delivery is one of the cheapest in the industry and furthermore, many of our competitors charge a setup fee of up to £50 for the first time a design is ordered. For customers such as yourself that are buying just one badge, we can deliver one to you for around £12. If you ordered from some of our competitors, they might be a similar price for the badge, but you would have been charged a setup fee on your first order as well, making your one badge cost nearer £62 to be delivered to your door.

Regarding your suggestion that we should stock larger badges, this is something we have extensively looked into, but our research has shown that name badges much larger than our current largest size could be uncomfortable to wear every day and might pull down on clothing.

We hope this has been of some assistance, but if you have any further enquiries please don’t hesitate to contact us.

Kind Regards,
Name Badges International

Lee Ingham´s profile

profile image of Lee Ingham
Lee Ingham
Reviewer
Male, 1973
Blackpool, United Kingdom

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