I bought some Villeroy & Boch Mugs from here because they were the cheapest I could find. I spoke to the homeware department and the man was extremely polite and helpful. When my order arrived (quickly) I had a personal postcard thanking me for my order by name. I thought this was very personal and was a pleasure to receive such a nice gesture into days society. Well done Havens, what a lovely personal touch and it was a welcome surprise! You can tell your a family run business and reputation and good is paramount to your success.
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