Alan´s profile

Reviews (1)


No major issues, Packaging could be improved

Service speed etc was ok. But the packaging of the frame was fairly unimpressive. It consisted of one layer of bubble wrap and a cardboard box, no frame bracing or padding. The frame was rattling around inside the box and had ripped through the cardboard at the head tube leaving only cosmetic scuffing. Given the value of the frame, I was surprised at such a lack of care and attention to detail.

03 June 2013

Reply from Fatbirds

Dear Alan,

I am very sorry to hear this, reviews are obviously very important to us as a company and more than that we want our customers to receive a high level of service that they are very happy with.

Your frame came in from the supplier like this and went straight out to you with out being removed from the box.

I have just spoken to the packers so they know to check these frames and give them some extra packing in future.

Kind Regards


Alan´s profile

profile image of Alan
United Kingdom