Nadine Growcock´s profile

Reviews (2)

Jokers' Masquerade

Ordering and speed of delivery - GREAT... Click and collect - Not so!

The 'click and collect' option from Birmingham City Centre was an utter nightmare. I spent 45 minutes trying to locate the lockers, with no help from my phone's GPS, the link in the email OR the two clueless people at the Axis office block (10 Holliday St) and the Nite Nite Hotel (18 Holliday St) and, after refusing to give up, finally found them stuck next to a fence at the end of a private road that doesn't even appear on Google Maps! I think you need much clearer instructions on where the lockers actually are!

30 July 2013

Reply from Jokers' Masquerade

Hi Nadine,

Thank you for your valuable feedback.

Our click and collect service has proved to be a huge success with our customers from convenience to price. We are sorry to hear that your specific lockers proved so difficult to locate. Indeed we tried ourselves and struggled.

Ultimate ownership of locker locations is down to the delivery company who provide the Click and Collect service and as such this aspect is outside of Jokers' Masquerade's control. However, we have contacted them directly to highlight the issue with the Birmingham City Center locker. They assure us amendments will be made to give greater clarity in the instructions provided for future customers.

We hope you have been pleased with the service you have received from us as the retailer and happy with the product ordered.

Kind Regards,
Lucy

Dominos

iPhone app is confusing but works!

I used to be a loyal Perfect Pizza customer, but they soon turned to sh!t. The opening of a local Domino's restaurant came to my rescue! Slightly overpriced (I usually use the £9.99 collection deal) but I cannot fault the Large Meateor - Same pizza, same great quality every time. Been using the iPhone app since I got my new phone and although it's a bit confusing when it prompts you to '+ add to order' as you're not sure if that means add extras to what you've already chosen... Turns out not - that's just what you have to do to get it to appear in your basket - I still love it! You can stay updated via the app on the progress of your order from start to finish so you can time the collection perfectly! Nice one Castle Brom! :)

Nadine Growcock´s profile

profile image of Nadine Growcock
Nadine Growcock
Reviewer
1979
Birmingham, United Kingdom

About