Undisclosed ´s profile

Reviews (1)

Tons of Tiles Ltd

Good tiles at a great price, however poor customer service

Tiles ordered were of excellent quality and at a great price. Once ordered however, I was contacted to be told delivery would be delayed until a specified date, and that it would cost extra due to the location. Unfortunately delivery was not made on the specified date and after chasing it up I was offered an alternative date. Customer service was poor, as I had to chase everything up myself.

04 June 2013

Reply from Tons of Tiles Ltd

Hi,

Sorry to hear you were not satisfied with the service you received.

Unfortunately for some deliveries to certain postcodes we are charged extra by our carriers, but always stress that customers are more than welcome to arrange their own carriers if they wish to do so. More information on this can be found on our website.

With regards to the delivery not arriving on the specified day, we do apologise and hope that you delivery was made quickly and on a convenient date for you.

Kind regards,

Tons of Tiles

Undisclosed ´s profile

profile image of Undisclosed
Undisclosed
Reviewer
United Kingdom

About