I jad intial problems with First Utility not answering my emails. After my 3rd complaint email, i eventually got a response. My main complaint had been the date for taking the money from my account. After some discussion and phone calls back FROM First Utility, this was sorted out. Still not the exact date I want but close enough.
Since then, my bills have been spot on. My readings are always exactly what i say and im in credit but not by loads. They sent me one email saying they were going to increase my payment for 1 month but also gave me the option of opting out which I did as I knew how much energy I had used and I would be okay.
Only reason not getting 5 stars is due to the initial problem
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