Signed up to BT for youview in Jan this year, after 4 no shows by the engineers we have now cancelled the service and asked for our money to be refunded (£160). It's been 5 weeks since we asked for the refund, after numerous calls and emails sent to customer service, and two CEO's (Marc Watson & Sir Michael Rake) we have still not got anywhere. We might as well talk to a brick wall!! Every time we phone customer services, we get bumped to billings and we get so many excuses but no answers. Theres never any notes written on our account, then keep getting told you we will receive the money back in 3-5 days which never happens. We won't give up trying, but it does feel like we are losing the battle. Not sure what else to do. I cant believe a company like BT finds it OK to steal customers money.
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