We are a small start up company in the process of launching new products.
We decided to have labels, leaflets and postcards made up by printed.com. We have used them in the past and haven't found them amazing, just passable.
After 3 days I receive an email asking to fix artwork. This was fixed and returned, After another 2 days I was asked to fix it again - Again this was fixed and returned. Guess what ?? Yes another 2 days go past and I get an email asking me to fix it again. Finally when I asked what was wrong with it I a actually received a different bit of artwork. Turns out I had been asked to change the wrong artwork again and again. I had asked them to post out he rest of the order as we had our first trade show - Didnt happen! I finally spoke to the manager "Peter" and he assured me personally my order would be here Friday as we had our company launch on Saturday at a trade show - DIDN'T HAPPEN!!!! I'm sitting here Monday evening and our order still hasn't arrived , nearly 3 WEEKS LATER !!
I have an email trail with over 15 sent emails, some asked to forward to management - ALL IGNORED !!
THANKS TO PRINTED.COM WE HAVE LOST AN ESTIMATED £2500 IN REVENUE!!
CUSTOMER SERVICE AND EMAIL RESPONSE - NON EXISTENT !
Al Martino found this review useful
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