I bought and paid for a DVD in January and still haven't received it. They claim it was posted (without proof of postage) and now refuse to either refund my money or complete the transaction and send me my DVD. Their customer service has been very poor. They have been totally non compliant. I WILL NEVER USE HMV AGAIN AND I URGE OTHERS NOT TO BOTHER EITHER - USE YOUR LOCAL INDEPENDENT STORES INSTEAD.
I placed my order over 3 weeks ago. Having not received it by the allotted time period I contacted them only to hear back 4 days later that they no longer had my item in stock and would not be getting it again. Seeing as it took over 3 weeks as well as an email from myself before I heard from them, I wonder if they would have even bothered to contact me regarding this without my prompt. Extremely poor service. I will not be using them again and urge others to avoid also. Don't waste your time!!
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