Dont buy from this company. They've taken the money. No goods arrived. My "account" has no record of transaction despite money going out of my bank, messages advising item has been sent . When Ive gone to track item from courier there are multiple non sensical items basically advising they haven't received item.
There is no telephone number to call and Ive e mailed customer services 3 times explaining i need the item (a coat) for a 4 week trip abroad this sunday.....NO RESPONSE. Will go to trading standards and tell everyone I know DO NOT BUY FROM THIS COMPANY.
Ordered a simple shed in mid december. The call centre staff took the payment almost before i gave delivery address, etc...
Was told it would be delivered in approx 7 days and i would hear from the manufacturers. I got a call from the manufacturers a week later saying they wouldnt be delivering before the new year because they close the factory and that shed store had been advised.
I called the 2nd week of Jan and was advised by shed store that they would get a delivery date and call back. They didnt call back and i chased - only to be told they werent sure when or if it would be delivered.
I said it was unacceptable and wanted my money back immediately.
They said it would take upto 30 days for the money to be refunded. I continuely chased and was told that shed store had recieved the money back from the manufacturers but that they were waiting for a manager to authorise the payment. This authorisation took another 2 days to be given before being advised a payment has been made.
A dreadful company - DO NOT USE!!!!!! Pay more and get what you want, not a load of crap and no product.
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