When I first had a new plan with BT, they promised my internet service would be installed and set up on a certain date. An engineer was sent on the same date and he said I did not have a BT line connected, and it took up to 3 weeks to connect it after 9 calls to BT, and now I moved home and I had my internet installed 7 weeks after the date that was allocated for the installation.
I was sent 7 engineers, only two could manage the problems and the rest were trainees according to the last engineer. It took the last engineers 5 minutes to fix the problem. I had to call BT every two days to get a new user name and password to access BT WIFI internet and it is not available all the time. Calls to BT (I called 90 times without exaggeration, and every call was between 10-50 minutes each) cost me 125 GBP as I had to call from mobile.
I was hung up on by Indian Customer Service 35 times, and a BT customer service person laughed when I said I will take you to court.
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