Distant Thunder´s profile

Reviews (1)


Very poor service

The Good: Bedtime Extreme Strawberry Cream is a nice tasting protein powder that's easy to mix and only a bit grainy.

The Bad: Lumps of white rock near the bottom of my bag of pink powder. No idea what they are, so stopped using the product and emailed customer services.

The Ugly: Customer service is very poor. After 10 days I still haven't received a reply to my enquiry, other than to verify my account (which I did sameday), despite possible contamination issues??? Emailed three more times and no reply for another 6 days, 3 days and the latest one over 24 hours.

Feels like they're happy to take your money, but if things start to go wrong they disappear.

Not surprising they're ranked near the bottom of the Fitness & Nutrition category. A quick search on Google and I've found bulk powders for less with a lot higher trustpilot score, so it's goodbye to MyProtein. Buyer beware.

Order: 26615726

02 July 2013

Reply from Myprotein UK & Ireland


Thank you for your review.

We're sorry to hear that you have not found the product to meet the high standard that has come to be expected from My Protein. We have responded to your queries on your account and addressed the issues raised.

If there is anything further that we can help you with at all then please do not hesitate to get in touch.

Kindest regards,

Myprotein.com Customer Care Team

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Distant Thunder
United Kingdom