They lost my parcel in August (100 pounds worth). They blame everything on DHL. That's been 6 month that they won't give me a refund (even for the shipment - not talking about the items). When I talk to them their only answer is: "we will find out with our claims department and let you know". Of course, they do not let you know anything. I had to go to court - I don't expect anymore that PeyPerParcel would be able to resolve the problem.
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