I ordered a Samsung phone using Amazon and thought, as with every other Amazon purchase I have made over the years, that all would be well - how naïve. The first phone I received had a faulty mains charger/battery. Prepaymania promised to replace the phone and sent a pre-paid envelope in which I returned the faulty handset. A full two weeks elapsed in which there was no communication from Prepaymania. Finally I sent an email enquiring about the replacement and received another handset the following day. The security seal on the box was broken and the instructions are quite clear – “DO NOT ACCEPT IF SEAL IS BROKEN”. I emailed Prepaymania and made it clear that I was incensed by their total disregard for the customer – to which I received this response.
Quote: “The item is brand new but to ensure we get the best prices on the market we sometimes buy our products from Europe. This means however that we have to change the Plug to a UK variant for our customer.”
I urge you avoid Prepaymania at all costs. I consider myself fortunate insofar as I have not bought from them directly and reckon I have a degree of protection with Amazon. Why Amazon wishes to have anything to do with this shady lot is beyond me as this experience has tarnished the Amazon brand image and taught me a valuable lesson.
Always check the credentials of the Amazon seller before committing to a purchase.
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