After reading reviews we were very nervous about using this company! However we sell hats and royal mails prices doubles over night and we had a decrease in sales rapidly. My Hermes were the only courier which were cheaper so naturally we go with them, the online system is good and easy to use the tracking is basic (can't see signature does not say which neighbour signed ) however it is adequate. So far we have had no complaints! The man who delivers in the Cheltenham area is very friendly and hardworking as he has delivered many items to me at home so I had a little faith in the company and its been rewarded. We do drop off our parcels at the local co-op rather the have it collected as it's on the way home and it does not interrupt our day. Drivers are self employed so some will be better then others, but do not write this company off on bad reviews most people who have good experiences will not write about them. So far My Hermes has been better then Royal Mail and just as good as our other courier APC. We would recommend this service.
Top Tip - Pay the extra for the signature !!!! Otherwise items could be left anywhere that's "Safe"
Owner Operator of The Vintage Hat Co.
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