They need to review the customer experience that results from their processes
Cannot select a safe place unless they have failed to deliver - costs them petrol money and customers time - a simple change to their process would resolve
Use expensive 0844/5 numbers - carpe dialler
Automated system to rebook cuts you off if you don't make the choices they want.
Fill in their online feedback form and you get sent an email saying "Undelivered mail returned to sender"
Will not use again.
Bobby - yes my parcel has now been received so no point commenting on that - I could have and should have had it a day earlier.
Ordered for next day via Interlink Express on Thursday evening, received item on Tuesday.
I had added extra information in relation to the delivery but this information was not passed on to Interlink Express (according to Interlink). Interlink Express are wasting their money and our time with poor processes - cannot set a safe delivery place unless an item has been failed to be delivered, expensive 0844/5 telephone numbers, automated system that cuts you off if you don't make a choice, and if you use their website feedback form it sends you an email saying delivery failure!
I'd use Martley again but definitely wouldn't choose Interlink delivery, I'd ask Martley to reconsider their supplier.
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