Scott Dylan´s profile

Reviews (2)

Just Eat

Unacceptable Service from Just Eat and New Chop Chop Restaurant in Manchester

Tried to order from Just Eat today in Manchester, a guy called Shaun from called 15minutes or so later to say that the restaurant (New Chop Chop in Manchester) had cancelled/rejected the order because they are "too busy".

Considering that Just Eat takes a "authorisation" of funds from the debit card at time of order (meaning if something goes wrong you have to wait a couple of days before you can use those funds again), It seems crazy to me that Just Eat doesn't have a policy where a restaurant like New Chop Chop would be "online" and not temporarily go offline so that if they are busy to prevent any inconvenience to the end consumer (customer). I've read some horror stories and complaints about just eat where people who have children have ordered and put trust in just eat only to find they cant now use those funds to order from somewhere else (because they have been temporarily frozen).

Just Eat blames this temporarily freeze on the bank, but in reality its actually a just eat problem, they shouldn't charge the card until the restaurant actually accepts the order.

It was after some debating that suggested that they send us a voucher for the value.

I used to love Just eat in Ireland, but it seems that Just Eat UK doesn't have the same high standards as there sister company in Ireland.

Im not sure I would recommend to anyone in future.

27 July 2013

Reply from

Hey Scott

I'm really sorry to hear that your order was rejected by the restaurant.

Unfortunately as the takeaway business is so fast moving, it's necessary that we provide the restaurants with the facility to reject orders in cases where they just aren't going to be able to complete due to being too busy, if you are too far away etc. We do have a process in place that if a restaurant rejects orders we contact them to find out why this was and if necessary (for example if they have no delivery driver) then we will put them offline until they can continue to accept orders from us.

However, I do understand your frustration with the payment issue and if an order is rejected by the restaurant but a payment goes through, a voucher should be offered to you, which you have said did happen. This being said, you have mentioned this wasn't as quickly as you or we would have hoped, so I'd like to have a look into this for you and see if there is anything we can do - please could you email your order number and order details to me at

Thank you for taking the time to leave a review, your feedback is valued to help us improve our services :)

Kind regards

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Scott Dylan
United Kingdom