Tried to order from Just Eat today in Manchester, a guy called Shaun from Just-Eat.co.uk called 15minutes or so later to say that the restaurant (New Chop Chop in Manchester) had cancelled/rejected the order because they are "too busy".
Considering that Just Eat takes a "authorisation" of funds from the debit card at time of order (meaning if something goes wrong you have to wait a couple of days before you can use those funds again), It seems crazy to me that Just Eat doesn't have a policy where a restaurant like New Chop Chop would be "online" and not temporarily go offline so that if they are busy to prevent any inconvenience to the end consumer (customer). I've read some horror stories and complaints about just eat where people who have children have ordered and put trust in just eat only to find they cant now use those funds to order from somewhere else (because they have been temporarily frozen).
Just Eat blames this temporarily freeze on the bank, but in reality its actually a just eat problem, they shouldn't charge the card until the restaurant actually accepts the order.
It was after some debating that just-eat.co.uk suggested that they send us a voucher for the value.
I used to love Just eat in Ireland, but it seems that Just Eat UK doesn't have the same high standards as there sister company in Ireland.
Im not sure I would recommend Just-Eat.co.uk to anyone in future.
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