I ordered the Tangle Teezer a few months ago, on www.lookfantastic.com.
I live in Italy so I am used to waiting for my orders to arrive...however my order (26841410) took longer than usual.
I wrote to Customer Service, and they answered immediately and were very helpful and polite. We exchanged a few emails, and they never stopped being considerate and helpful. Eventually my order arrived, but they had already sent a replacement.
I was very impressed with the attention I received, even for such a small order...not to mention the fact that shipping is always free, which is a great bonus.
Overall, I was very pleased, I will definitely purchase from their site rather than others!
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