I have been waiting for a laptop that was due to be delivered yesterday at my work address. After it failed to arrive before 5.30pm (which is when they say you should wait till) I called up, to be told that the driver was running behind on deliveries, but they couldn't get through to the depot to confirm. I was told to wait till 7.30pm...Nothing came, so I called again, only to be told the same thing an to wait until 8pm. It got to 8pm, I called and was told it wasn't going to arrive. Fine. Not great, but ok. So, I receive a text in the morning from Amazon saying the driver failed to make the deliver. I call up for the fourth time, and this time I was told by someone called Shaun (sp?) that it hadn't been delivered because the address couldn't be read. He then says that I can pick up from the depot from 8am that day, which is a bit out of the way for me, but at least I will finally get my laptop. So, half hour walk to the depot, I am told that my parcel is out in a van. By this point, I am very angry, and insist that I get my parcel today, to which the member of staff reacts by arranging for the van to redeliver. So, I head back and wait....no van shows up. I check online and it says that the courier had tried to deliver, but no one was there to receive - an office, full of people, with doorbells to which anyone would have answered, and even with staff outside, and they failed. By this point I lost my rag, and called up only to be told that this attempt had been the first attempt (as it turns out!) and that it wouldn't be delivered today now because the driver has a tight schedule.
To summarise: I have been fobbed off, had my time and energy wasted and as an outcome, because my boyfriend is a barrister, will be taking legal action due to loss of income from not having a machine to work on. I am so annoyed at how I have been treated, that I will be very persistent in getting some form of compensation for this bad service.
I would recommend that City Link invest in improving their internal communications, so that members of staff aren't left lying to customers.
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