Bought 2 tickets to Liverpool 2nd class, paid £300. Wanted to upgrade to 1st class 1 day later and was told that I need to buy NEW tickets if I want to travel via First Class. I couldn't exchange or cancel them either. This isn't a customer friendly company at all, I can see now how they make such profits!
I have been an o2 customer for 6 years now. Every year it gets worse...
I wanted to upgrade my phone recently and it would appear that new customers get the deal I wanted @ £25 a month whilst an upgrade customers (myself) must pay £31! How unfair is this!
Also, ringing their Customer Service is a nightmare! You keep waiting for about 40 minutes before someone actually decides to pick up the phone!
I have been quite happy with call charges, data charges etc, just a pitty that I do not feel valued as a long term customer.
Ellie Lomas found this review useful
I used Lenstore few times and they have never disappointed me. They always have products in stock and the delivery has always been brilliant.
Now, if I need to order contact lenses I do not even look for other alternatives, I go to Lenstore straight away.
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