Kitty´s profile

Reviews (3)


No refund, no exchange, no upgrade on tickets available!!!!!

Bought 2 tickets to Liverpool 2nd class, paid £300. Wanted to upgrade to 1st class 1 day later and was told that I need to buy NEW tickets if I want to travel via First Class. I couldn't exchange or cancel them either. This isn't a customer friendly company at all, I can see now how they make such profits!

Ioana Constantine found this review useful


Does not value long term customers!

I have been an o2 customer for 6 years now. Every year it gets worse...
I wanted to upgrade my phone recently and it would appear that new customers get the deal I wanted @ £25 a month whilst an upgrade customers (myself) must pay £31! How unfair is this!
Also, ringing their Customer Service is a nightmare! You keep waiting for about 40 minutes before someone actually decides to pick up the phone!
I have been quite happy with call charges, data charges etc, just a pitty that I do not feel valued as a long term customer.

Ellie Lomas found this review useful


A really great service!

I used Lenstore few times and they have never disappointed me. They always have products in stock and the delivery has always been brilliant.
Now, if I need to order contact lenses I do not even look for other alternatives, I go to Lenstore straight away.

Kitty´s profile

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United Kingdom