Every year, for the past eleven years, I have paid my water bill over a few months. Every year United Utilities have sent me dozens of threatening letters and made dozens of threatening phone calls. I have written to them and phoned them, but I get nowhere. This year will be no different. Why can they not communicate? Why have they no email address? Why do they waste so much money?
Their lack of interest in my problems during a short break in the Costa del Sol added significant extra costs to my holiday and created stressful situations both on arrival and on departure. Their response, or lack of it, was and is, despicable.
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