I sent a parcel from England to Northern Ireland. The parcel was collected on time. The collection guy was very polite and the parcel has arrived safely. There were updates online, so well done.
I paid extra for confirmation by a text message of the safe delivery. That I didn't receive. Its a minor point and that part is as a waste of money ,but otherwise well done. I would use the service again and recommend to others.
Really quite simple- It is totally UNACCEPTABLE to take an order and process the payment immediately , then keep a customer waiting until you can buy the stock yourselves !!!!. Then to promise to deliver on a later date when you still don't have the stock is insulting !!! If that's not enough, I'm offered a cheaper alternative and only after I chased them up they sorted a refund. Definitely will NEVER be ordering from this company again. So was it all bad..... well no, they refunded my payment immediately after my patience ran out.
I phoned for advice before I bought the items and the service I received was brilliant. I ordered online and received notification of sale and a time for delivery. I was updated by text of the name of the delivery driver and timeslot. The driver arrived exactly on time and was a really polite and friendly chap. Overall a 5 star service and one I would wholly recommend.
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