Bethan´s profile

Reviews (2)

Great item

Love the item. Unfortunately I always find the sizes are a little out.

Silver Shuttle

Disappointed with the return service, not what I needed when arriving back at Heathrow exhausted!

I was disappointed to find nobody waiting for me as I came into the arrivals area. I had received a text as I landed that welcomed me back to Heathrow and stated that the taxi driver would be waiting for me in the arrivals. I had a call to tell me to come outside and the driver would be there soon. So I waited at a bus stop to then have a call that to say that the driver was also at the bus stop. I couldn't see him. Turned out he was waiting outside departures for me! He sounded rude and said that he had told me to go to departures. How was I supposed to know that when arriving BACK at Heathrow, I am then expected to go to DEPARTURES? I wasn't departing Heathrow, I was arrriving at Heathrow as the driver knew.
The driver told me his number plate and told me to walk to the end of the road to a bus stop. Just my luck that I almost left with the wrong taxi who had a very very similar number plate. I eventually got to the correct taxi, where the driver didn't get out to help with my luggage or greet me. He just acted annoyed with me that I hadn't been at departures and that I nearly got into the wrong taxi. I was tired after travelling for a very long time and it was not the welcome that I expected or paid for. I am hesitant as to whether I will use or recommend this service again.

07 June 2013

Reply from Silver Shuttle

Thank you for your recent feedback on our service which is very much appreciated. Great service is a fundamental part of our business, and your feedback is invaluable in helping us improve.
Our drivers are supposed to meet you inside the arrivals terminal to ensure a smooth meeting and pick up process. We have taken action against the operator concerned under our noncompliance process to ensure the problem doesn't happen again.
we would like to offer you a replacement journey equivalent in value to your last booking with us so that we can show you that your experience was far from typical and that we can deliver excellent service.
If you would like to take up this offer, simply make a booking through the Silver Shuttle website without making a payment, and then send us a message through the Contact page to confirm you have made the booking and we will cover the cost.

Bethan´s profile

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United Kingdom