Barbara Grimm´s profile

Reviews (2)


once they have your money, they don't want to know about any problems

I booked a car through Rentalcars for a holiday with my daughter and
grandson. At the time, we requested a child car seat. Although the small print stated that this was not guaranteed, Rentalcars DID NOT EVEN PASS THE REQUEST ONTO THE CAR HIRE COMPANY. When we arrived at the airport, we had a car but no car seat (the car hire company showed me the booking from Rentalcars to them, and there was no request for a car seat), so I could not legally drive with my grandson. After three hours (!) of trying to get through on the phone to Rentalcars and many, many discussions, we were able to change our booking to another car hire company, and get a smaller category car and a car seat.
Rentalcars do not accept that anything was their fault and will not refund the difference between the two car categories to me. When I email them, I get a standard email answer, totally missing the point. When I call them and ask for their manager, I am always told he/she is busy. When I ask for his/her name, I do not get it. VERY BAD CUSTOMER SERVICE.

Paul Valiadis found this review useful

Barbara Grimm´s profile

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Barbara Grimm
United Kingdom