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Reviews (1)


Simply Awful Service, Stay Clear of them!

After my Neff electric oven broke down I was searching the net to find a repairer locally and stumbled across KnowHow from Currys. How I wish I hadn't done, for what should have been a simple heating element change turned out to be a fiasco and took 2 weeks to repair! First time the KnowHow team arrived they came with the wrong part, fair enough these things happen, second time they came...Opps my mistake was supposed to have come after waiting in all day with 3 phone calls requesting updates and being told that an engineer is coming the driver will call you 6:30 pm came still nothing so a wasted day off work, hours on the phone to be greeted with a very un professional, inconsiderate female call centre operative saying the part is now out of stock and can take up to 28 days to get in! As you can imagine I found this a bit of a joke, but kept my calm and accepted what I was being told (As I had already paid for the repair up front!). I then received a call to say it was coming on the Monday, text in the morning. Again no one turned up! I spoke to a nice chap at the call centre who assured me it would be fixed on the Thursday Today 6.6.13...Horray! It was fixed today but after phone calls, wasted time in, payment up front, If I was reading a review on this service offered by Curry's I would stay away and not bother as it is nothing short of a farce and would expect the goings on to be documented on "rogue traders" not Currys a supposing big player in the home appliances retail world! I have been offered no reduce costs on my bill for the lack of services and problems I received nothing, go to a local appliance repair shop, not these!

Kevin Holden´s profile

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Kevin Holden
Chester, United Kingdom