Having spoken to the bereavement department to transfer an account to me I received a letter with the wrong name on it........I tried to change it and got told that I need to send ID to them to prove my correct name.....duh they didn't need that to use the wrong name in the first place so why now?
I reported a fault with the broadband and after 3 30 minute calls the fault is still in place and they want me to pay for an 'engineer' to come to check for a fault......duh, why would I pay for the TalkTalk 'engineer' who isn't really an engineer?
Appalling service and ridiculous processes that they don't understand themselves.
Keep well away from them would be my advice.....they aren't cheap enough to be this bad!
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