Vicki Christina´s profile

Reviews (1)

Currys

worst customer service

@curryspcworld CANON EOS 600D Digital SLR Camera with 18-55 mm & 75-300 mm DC III Lenses & Deluxe Gadget Bag



I have just recently visited your Eastbourne (Hamden park retail park) branch, with the view to buy the above product. The product was unavailable.



I currently work for Santander and have been rewarded with super cheques, I decided to exchange them for curry so I could buy the Camera I have been saving for. And yet im sitting at home with NOTHING.



The products wasn't in store, I asked how long it would be for delivery.. They couldn't tell me?? I asked to speak to the manager because I find it very hard to believe that you have absolutely no time scale for an order. As I had voucher I was told I cant order the product online, because they don't except voucher, I asked can I exchange the vouchers in store now and order it with a sales assistant there and then.. No. I asked can you sell me the products that come individual for the same price NO, can I have the display model at a slightly discounted price.. NO. Both the sales assistant and sales manager had absolute no level of customer service, they both stared at me blankly, not even willing to try and help me.



I now have £250 of currys vouchers that I cannot use to buy the product with a slight idea of whether it would be delivered in the next 25 years. I am appalled by the experience i have just had, working for one of the biggest corperate companies in the Uk, I am aware of the levels of customer service, i wasn't even offered the option to have some one show me your other products, that may have been suitable as I have never brought a SLR camera before because i have never been able to afford a camera for that price, so you can imagine how pleased i was that my work had rewarded me with these vouchers for my high level of customer service, and yet all i have to show for it is a load of vouchers that i cant use.



They didn't even take my number to call me when they have an idea of when it would be in, so my only option is too visit the store daily to ask.

Please can someone in your company please tell me when it will be in stock and what you are going to do about this??
#worstcustomerexperience #poorcustomerservice

Vicki Christina´s profile

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Vicki Christina
Reviewer
Female, 1990
Bexhill, United Kingdom

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