Marzena Berezowska´s profile

Reviews (1)

Fragrancex

Avoid like a plague

Avoid at any cost! Make sure you claim a charge back from your credit company if you don't get the goods within 2 weeks, as it means the parcel got lost! they send the goods without tracking numbers, so they don't know what is going on with your parcel. I ordered a perfume well before Xmas (on 19 Nov 2010) - it's 31 Jan 2011 and I still haven't received it! The response to your queries is appalling! Even though you ask some specific question, you get a generic email in return. When you call them (I live in UK, so it's quite expensive to contact them this way), they hung up on you and lie in your face! AVOID LIKE A PLAGUE!!!!!!! THE WHOLE EXPERIENCE - JUST TERRIBLE!!!! Staff make empty promises and when you call again they tell you those people don't work there any longer and they can't take responsibility for what was said earlier! For example have found out today that Geovanna and Lissette, (who both told me over the phone that if I don't get my parcel by end of January, I would get the full refund immediately) - have left the company! Had to call 4 times today, as they simply hung up on you when you point out their lies in their faces! What a joke. No doubt they won't last for much longer! I strongly encourage all unhappy customers not to wait but to call their credit card companies immediately and claim a charge back. This will teach them a lesson! Best regards, Marzena

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Marzena Berezowska´s profile

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Marzena Berezowska
Reviewer
Female, 1977
London, United Kingdom

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