David Bleloch´s profile

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Was mislead into ordering extra items by website description; Return was accepted but still waiting for refund; Refused to replace faulty part.

Ordered a Condor self build Buggy kit. Order No:400070048 . The website listed a starter set as "the tool needed to allow you to start your engine" so I added one to the order. When the package arrived (which wasn't next day as promised, nor the day after that) the starter set contents was just a duplicate of items already in the kit. After emailing support twice, I was told I could return the starter set at my own expense. I have done that and two weeks later I have still not been refunded.

Now the Buggy has been built, it wont start. I emailed support and they informed me that the glow plug is faulty and I could buy another one from their website. I wrote to them suggesting that a faulty item, purchased new, should be replaced. They refused, saying it wasn't their fault.

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David Bleloch
United Kingdom