Ordered some goods on-line, after a week of no delivery I contacted the supplier who told me that the delivery was being done by myhermes and given the tracking number and then told to my surprise that I had signed for it at 7:57 1st June (Saturday Morning).
Tried to contact hermes for some answers they refused to speak to me, the supplier in my case was understanding and he tried to contact hermes and get some answers.... He was left on hold with no response from customer services and they refused to answer any of his emails requesting to see who signed the delivery off.
Considering the fact that the log states the courier received the goods at 7:43 and then got my signature at 7:57, and also the fact that hermes state they only delivery from 8am onwards and also the fact I live in the ground floor flat, so my neighbours havn't signed on my behalf I am led to believe the courier stole my parcel.
Jo V Wilson found this review useful
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