Booked a flight to Amsterdam to meet up with friends in May this year. Had to change outgoing flight to a later one. Was too expensive to change with existing provider having spoke to Expedia customer service, so said don't worry I'll book a separate outgoing flight with someone else as cheaper and return on my existing inbound flight.
At no point did they tell me that if you do not check-in to existing outbound flight, even if you are not going to take it, do they cancel the WHOLE booking. Turns out I had no flight home.
I found this out just before i was fly out and had to book another separate inbound flight. Ended up being a very expensive trip.
Nowhere did it say anything about this issue, nor did they advise me of the implications. The last customer service person I spoke to on 03.05.13 I asked to escalate the compliant, which he said he would do and that I should expect a response within 7-10 days as they have to review the telephone calls.
I have yet to hear.
I have filled in TWO customer feedback questionnaires with Expedia - both explaining the issue - no feedback.
They really are not concerned about customers. Unfortunately I booked another holiday with them prior to this, but have since had to book another flight (frequent traveller) and I paid more to go through someone else than use Expedia - I will not use them again.
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