Fabienne´s profile

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Very poor after sales service

Had a first order with lightinthebox, and everything went fine, products were as ordered and nice.

However, beware - if anything goes wrong, the customer service is really bad after placing the order. I recently ordered personalized products:

1. The website estimate time order preparation at 24 hours + 3 to 5 days shipping. So I assumed that with 12 business days for a special event I was safe.

2. Now ... 4 days after payment was received 10 days of processing time was added to my estimated shipping date. According to their term, you can only cancel the order 3 days after payment .... so now too late for cancellation.

3. I tried to contact customer service: no phone number, no live chat (live chat is only for pre-sales, not post sales) and only very rude delayed responses.

Now I will receive the goods too late for my wedding, and cannot even cancel the order or talk to anybody.

This is really bad ...

Johanand Pernille Teilmann found this review useful

Fabienne´s profile

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United States