ROB SMITH´s profile

Reviews (3)

Urban Industry

SUPERB AS ALWAYS!!!!

Fast free delivery always a pleasure. How a company should run never let me down!!

Castleberg Outdoors

Old stock sun marked shame as fast post

Bottled was marked where label had been for too long. Fast shipping and product is good but ordered another 3 from littleacornstomightyoaks and no faults with them. Dissappinting

12 June 2013

Reply from Castleberg Outdoors

Dear Rob

Many thanks for taking the time to review us on Trustpilot and thank you for your comments.

I am concerned to hear that we’ve sent out a sub-standard product and I’ve looked into this a little further. My apologies, it would seem most likely that we have supplied you with a display model in error. We were unaware of the fading issue until now but we do check every item we dispatch and we’ve clearly missed this issue.

Please accept my sincere apologies for this error – I would be grateful if you would contact us direct at enquiries@castlebergoutdoors.com – we’ll arrange for a replacement bottle to be sent out to you ASAP.

Kind Regards

Steven

BeamLED

MISLEADING GOODS FAULTY AND NOT AS ADVERTISED

Ordered 2 led inspection lamps and on arrival both had dead LEDs and also led that indicated when fully charged didn't work.
After 15 min premium rate on phone was informed that this didn't matter and that they were old stock and instructions were wrong. Asked for replacements and was told that they had no idea when they would receive stock.
Very disappointing

11 June 2013

Reply from beamled.com

Hello Mr Smith,

Sorry to read about the issues relating to the order you placed with us.
Enquiries have taken place internally to see what's happened did happen.
To clarify on our telephone number, calls are charged at a local rate as opposed to a premium rate.
As you'll see from our other reviews, it isn't normal practice with what happened and I apologise again for what happened.
If there is anything else we can assist with please let us know.

Regards
Adam
The BeamLED Team

ROB SMITH´s profile

profile image of ROB SMITH
ROB SMITH
Reviewer
United Kingdom

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