David Keeble´s profile

Reviews (2)

FireProtectionOnline.co.uk

Everything was fine

The fire ladder was ideal for the job and it arrived exactly as stated. I can now escape from the bedroom in the unlikely event of a fire

IronmongeryDirect

Ironmongery Direct were great but the courier very poor

The courier allegedly came the next day as promised and left a card. I was in all day waiting for the delivery and I couldn't find any card. The courier web site said they were coming the next day but again they never arrived. I then phoned them and arranged it two days later and I received the items. This is a city location where the Post Code matches the location.

08 June 2013

Reply from IronmongeryDirect

Hi David,

Thank you for taking the time out to provide feedback.

I am very sorry for the poor service you have experienced from our courier service, I fully understand your frustration at having to wait around especially after we confirmed a delivery time with you. As discussed over the phone it looks like the crossover of the address lines has caused some confusion for the driver.

The feedback you have provided regarding contact numbers and the delivery address is very helpful and I will share this with our Marketing Team and Operations Manager.

I look forward to speaking to you in the future.

Many thanks,

Dan

David Keeble´s profile

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David Keeble
Reviewer
United Kingdom

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