Terry Allen´s profile

Reviews (1)

Bedfordshire Barbecue Centre

Slightly less than perfect

The order and delivery process was excellent. On assembly of the BBQ, the side tables did not fully engage in the slots no matter how much I adjusted. This was proven on our first use when a plate full of cooked meat fell to the floor as a side table collapsed. The following morning I disassembled again and had to file the slots in the steel brackets in order for the tables to locate in a locked position.
On assembly I also found that the "free" cover was missing. I rang your store on Saturday 1 June and the chap said he would get back to me but didn't. I rang again on Tuesday 4 June and another chap said he would investigate and get a cover to me. Again, I have heard nothing. I had the feeling I was being disbelieved!

10 June 2013

Reply from Bedsbbq

Good Morning,

We are very sorry for the issues you have had, you spoke to the shop staff who have sorted the cover for you, however unfortunately we did not know anything about any other issues with the grill, if you would like to call or email us we will gladly get the whole sitiuation sorted for you.

Kind Regards

Terry Allen´s profile

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Terry Allen
United Kingdom