Yes - I have had a couple of times I have had superbad experiences with the Indian call centres.... BUT I have also had a good experiences with them. I've also had bad experiences with customer services in the UK based customer services team.
It always gets sorted out.
The broadband is FAST ! If it's not then complain.
The TV is great - I don't have TiVo but I can still record 2 channels and watch a 3rd.
Phone... is well a phone line.
They get 4 stars from me because whilst the operators can be bad the actual services provided have always been top notch for me.
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