There are a lot of negative reviews here but, like with anything, if you go looking for problems you'll find them. That being said, Hermes uses self-employed couriers so service varies from region to region.
From my own personal experience I have never had an issue with the company. I pay for a collection, a nice, friendly chap knocks on my door and takes my parcel away. Every buyer on eBay has received their item in sound condition within 3-5 days, as advertised!
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