I purchased a summer house from Shedstore at the end of July 2010 - I contacted them immediately to say that i had concerns about the roof pitch as the wood bowed and initially i found their customer service to be very good up until the point that i found the water lying on the roof and subsequently leaking Sept 2010 - eventually after weeks of emails and phone calls (mostly about the delivery/collection charges amounting to £110, which they insisted I should pay) they agreed in early December to collect the product - it was picked up early December and again after endless emails which they started to ignore - I eventually started to ring them on a daily basis and received my refund on the 7th February - Overall very disappointed with Shedstore
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