I have always used booking.com and never had any problems in this country or abroad! I decided to use Alpharooms for the first time this year as the hotel I wanted could only be booked through Alpharooms. As well as booking the hotel (which was a lovely hotel but again no thanks to Alpharooms, if I had not contacted hotel direct before travelling I was going to be given a totally different room to what I requested through Alpharooms!) I also booked my transfers from dalaman airport to marmaris. When booking my transfers it was made clear that my flight would land in the middle of the night and I was travelling with very young children! When I arrived at the airport my transfer did not turn up. Other agents did say that this was a common thing that Alpharooms did!!!! I was told to take a taxi which cost me £70!!!! I was advised to keep my receipt and claim back through Alpharooms as I had already paid for my transfers once already to Alpharooms! On my arrival back I got in touch with Alpkarooms who are taking no responsibility and refusing to refund any money at all! So all in all the transfers cost me more than my hotel stay! I'm disgusted and will be contacting watchdog!
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