So I spent a lot of money with Next buying furniture for my house. Slight problem in that we couldn't get the sofa through the door. Obviously not Nexts fault, but has meant that we have to hire a glazier to take off the front window to get the sofa in.
So I rang next and asked if they could give me a specific time, so that I could make sure my partner and the glazier were available. Apparently they don't do that all they can tell me is if the delivery will be in the morning or evening. So I asked if they could delivery it on a specified morning - surprise surprise they don't do that either! I just have to wait and see if there are other deliveries on the same day and then they'll deliver to me.
I then sent a letter of complaint and the reply was a polite sorry your not happy but this is how we do it - so tough!
I did wonder if my expectations were too much so I looked at other companies delivery polices and most of them will let you pick a specific time and date for delivery- some charge others don't - but still available.
I will not be buying from them again!
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