The mattresses were delivered on time and as described, so no complaints. The web site is also well designed with helpful summary info on mattresses (size, type, filling, thickness, warranty period, comfort rating, etc.), which made browsing for our mattresses very simple. I would recommend.
Over 2 months ago I returned an item worth nearly £300 to the retailer via Interlink Express, paying extra for loss/damage insurance. Interlink confirmed it was collected from my house but had no further tracking info so they had no idea where it was. It did arrive at the retailer at a later date but was badly damaged -- the retailer provided photos and fortunately I had taken photos of the undamaged product beforehand.
As Interlink have no Customer Service phone number advertised I sent an email to register for a refund and provided everything they asked for. Two weeks later, after chasing them up several times I was told I should have filled out a claim form, which had not been mentioned at any time previously. Again I provided everything they asked for.
It has now been nearly 8 weeks since my request for a refund claim and nothing has been done about it, despite chasing them up about once per week and being given false promises. What an appalling lack of customer care -- I strongly advise that you avoid them!
I bought a luxury 4-fold bath screen which arrived damaged and was not fit for purpose. Even after a couple of phone calls and many emails back and forth over a week, they refused to replace or refund the product or just the one damaged panel. They did offer a 10% discount as a gesture of goodwill which is nowhere near good enough -- I have effectively paid 90% of the price of a very expensive product which is useless.
I am very disappointed in their customer service and will not be using them again.
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