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Reviews (1)

IronmongeryDirect

One wrong item and a bag of filthy door stoppers!

I ordered a satin nickel door viewer but was sent a chrome one. The white caps on the door stoppers I received were almost back with dirt.

10 June 2013

Reply from IronmongeryDirect

Hi Mr Youngs,

Thank you for taking the time to speak to me today regarding the door viewer.

I had investigated and there was an error between the polished nickel and the satin nickel codes, this has now been resolved and I have sent out the correct finish for you.

I have also had our warehouse team look at the condition of the door stoppers and they will be contacting the supplier to see why these have arrived in this condition.

Please accept my apologies for any delays this has caused you and if you would like to speak to me again regarding any other problems, please call me on 0808 168 2828 and I will be happy to talk to you.

Many thanks,

Joyce

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P Youngs
Reviewer
United Kingdom

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